When the number of endpoints exceeds the authorization limit, or some endpoints need to be cancelled, authorization recovery can be achieved by "releasing authorization" (cancel general authorization, cancel encryption authorization). Description of authorization concept Universal Authorization: Commonly known as desktop authorization, it refers to authorization for other functions except encryption. Encryption Authorization: refers to encryption
The "Endpoint Status" in the endpoint list is used to display the online/offline status and authorization status of the endpoint, which is mainly divided into the following three categories: Color status blue The endpoint icon displays blue, indicating that the endpoint agent is online. Double-click the endpoint, and the information bar on the right shows
The Ping32 installation directory is saved to *\Ping32\* by default. The following explains the purpose of each directory and whether it can be deleted manually. Ping32 root directory structure description \Ping32\Common Purpose: General components Processing suggestions: No need to pay attention, takes up less space \Ping32\Console Purpose: Management Console directory Whether it can be deleted:
In the Ping32 Management Console, you can view endpoint offline time in the following three ways. These methods are suitable for single-endpoint checks, batch review and export, and report-based analysis. Method 1: View endpoint details Open Endpoint List. Double-click the target offline endpoint. Hover over the Offline status indicator. The endpoint's last offline time is
Ping32 supports centrally managing endpoints across different network environments, including internal networks (LAN/intranet) and external or cross-network environments. This article summarizes the common scenarios, connection approaches, and deployment recommendations. LAN management Applicable scenario: The server and endpoint agents are on the same office network, or the internal network paths between them are already reachable. Characteristics:
After an endpoint comes online for the first time, administrators usually need to move it to the correct organizational or departmental group so that policies and permissions can be managed consistently. Ping32 supports both manual reassignment and automatic grouping based on rules. Method 1: Reassign a single endpoint from the endpoint list Applicable scenario: A
During daily operation, maintenance and troubleshooting, administrators can quickly locate the target endpoint through a variety of conditions. Ping32 supports searching and filtering based on the following information: IP address MAC address Endpoint Name/Computer Name Group Entry 1: Endpoint list search (quick positioning) Suitable for: Those who have mastered the basic information of endpoints and
Usage scenarios Dual Network Connection function is designed to improve the endpoint agent's connection reliability in a mixed network environment. In common scenarios, endpoint agents usually connect to the server through the intranet IP address to obtain optimal access performance and security. When the endpoint agent detects that the internal network connection is unreachable (for
Immediately after the endpoint agent is installed, some financial endpoints may experience abnormal online banking controls, or the USB security token cannot be recognized/called, etc. Such issues are usually related to network filtering/driver compatibility on the endpoint side. Option 1: Configure Net parameters (recommended to try first) 1. Hold down Shift and click System Settings
During the process of version upgrade, compatibility confirmation, or problem location, it is usually necessary to accurately obtain the endpoint agent version number. Ping32 supports viewing through the Management Console and the local endpoint agent, covering scenarios such as single unit verification and batch statistics. Method 1: View endpoint details (single endpoint) Applicable scenario: Quickly
Some administrators may need to install a standalone Management Console or use the mobile app to participate in document approval. Before they can do so, you must create an administrator account in the Ping32 Management Console and assign the required permissions. Create a standard administrator account In the Management Console, go to System Settings ->
Administrators can send notification messages to designated endpoints through the Management Console. After the message is successfully sent, the endpoint agent will display the subject and content of the message in the form of a pop-up window to facilitate prompts or notifications to the end user. Send message configuration Select the target endpoint in the
During the server-side installation process, you may encounter a failure to install .NET Framework 4.8. Common prompts and solutions are as follows. Situation 1: .NET Framework 4.8 installation failed (prompt to consult technical support) Phenomenon: During the installation process, it prompts ".Net Framework 4.8 installation failed. Please consult technical support personnel for details" (as shown
By enabling the data cleaning capability of the Management Console, audit logs and their associated files can be automated lifecycle management based on the "retention days": the system will regularly identify and clean up data that has exceeded the retention period, helping to reduce storage usage while meeting the company's data retention policy requirements. Enable
By configuring "email notification", when a specified alarm event is triggered, the alarm content can be pushed to the specified recipient by email, making it easier for security administrators to respond and handle in a timely manner. Support alarm types that trigger email notifications The following alarm types support sending email notifications: Sensitive word warning